Company Overview



Rich Mortimer Associates is a independent service business consulting firm that focuses on mid-size companies that have a field workforce.

We help companies by helping to:

• Defining market focus and best returns
• Development of people
• Good process designs, benchmarks and measurements
• Applying appropriate technologies

Rich Mortimer is a consultant with extensive experience in field service operations. He has managed programs to build call centers, develop field service programs and manage company acquisitions.

• Managed large strategic programs using cross-functional teams to achieve measurable business result Successfully managed Field Office with Profit and Loss responsibility.
• Recognized expert, has been quoted in several magazines and often asked to speak at conventions on practical application of technology
• Previous Speaker at:
  • Institute for International Research – Amsterdam– The road to exceeding customer expectation.
    http://www.iir.com/
  • Field Service Solutions - Chicago - Field Service/Customer Relationship Management Software Implementation .http://www.wbresearch.com/fieldserviceusa/agenda.html
• Managed large strategic programs using cross-functional teams to achieve measurable business results.
• Successfully managed Field Office with Profit and Loss responsibility.
• Recognized expert, has been quoted in several magazines and often asked to speak at conventions on practical application of technology.